Terms and Conditions cucu100 –
Complete Guide for Members

01Acceptance of Terms and Conditions

These Terms and Conditions constitute a binding agreement between you ("Member") and cucu100 ("Platform", "We"). By accessing, registering or using any part of the cucu100 platform, you confirm that:

• You have read, understood, and agreed to comply with all terms stated herein.
• You are at least 18 years of age at the time of registration and thereafter.
• You are acting on your own behalf and not as an agent or representative of any other party.
• You understand that online gambling involves the risk of losing money and that you play at your own risk.

02Member Eligibility

To register and use the cucu100 platform, you must meet all of the following eligibility requirements:

• Age limit: You must be 18 years of age or older. cucu100 actively conducts age verification as part of the KYC process and reserves the right to suspend or close any account found to belong to an underage individual.
• Legal capacity: You must have the legal capacity to enter into a binding agreement. Individuals declared bankrupt or subject to a court order prohibiting financial activity are not eligible to register.
• One account only: Each individual is only permitted to hold one active account at cucu100. Registering multiple accounts is a serious violation that may result in account closure and forfeiture of balance.
• Accurate information: All information provided during registration must be accurate, current and truthful. False or misleading information is grounds for immediate account closure.

03Account Registration & Identity Verification (KYC)

Cucu100 account registration is free and open to all eligible individuals. The registration process requires basic personal information including full name, phone number, email address and date of birth.

As a responsible platform, cucu100 conducts a Know Your Customer (KYC) process, which is an industry-standard requirement. This process requires:

• Copy of MyKAD (front and back) or a valid passport.
• Selfie holding your identification document to verify account ownership.
• Proof of bank account for withdrawal purposes (bank statement or account screenshot).

KYC verification must be completed before your first withdrawal request is processed. cucu100 processes all KYC documents within 24 business hours and the information is stored with full encryption in accordance with Privacy Policy us.

04Deposits & Payment Methods

Cucu100 accepts a variety of popular deposit methods among Malaysia players, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow, Boost, and standard bank transfers. All deposits are processed automatically and credited to your account within a short time.

• Minimum deposit limit: RM 20 for all payment methods.
• No global maximum deposit, however certain limits may apply depending on the selected payment method.
• No deposit fees charged by cucu100. However, payment providers may impose their own fees.
• Deposits must be made from an account registered in your own name. cucu100 does not accept third-party deposits.
• All deposit transactions are protected with 256-bit SSL encryption to ensure the security of your data.

If a deposit fails or is delayed, please contact the cucu100 customer support team with proof of transaction for prompt investigation.

05Fund Withdrawal

Cucu100 members who have completed the KYC process are eligible to withdraw their winnings at any time. All withdrawals are processed within 5 minutes to 3 hours depending on the chosen method.

• Minimum withdrawal limit: RM 30.
• No withdrawal fees charged by cucu100 for standard withdrawals.
• Withdrawals can only be processed to an account whose name matches the registered name on your cucu100 account.
• The number of daily withdrawals depends on the member's VIP level — starting from 3 times per day for standard members up to unlimited for Diamond members.
• Withdrawal requests submitted on weekends and public holidays are processed without additional delay, except for IBG payment method.

For more information on withdrawal methods and limits, visit the Withdrawal us.

06Bonuses, Promotions & Rollover Requirements

Cucu100 offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to specific terms stated on the Promotions us. The following general conditions apply to all bonuses:

• One active deposit bonus at any one time, except for certain bonus categories permitted to run concurrently, such as cashback and referral bonuses.
• Rollover requirements is the number of times the total bonus (and/or deposit) must be wagered before funds can be withdrawn. Rollover requirements vary for each promotion.
• Bonuses have a set validity period. Expired bonuses will be automatically cancelled without compensation.
• Cucu100 reserves the right to void any bonus claimed through fraudulent means, multi-account abuse, or betting strategies clearly intended to exploit bonuses.
• Game contribution rates toward rollover vary by game type — slots typically contribute 100% while table casino games may contribute at a lower rate.

07Game Rules & Integrity

All games at cucu100 use a Random Number Generator (RNG) certified by independent auditing bodies. The RTP (Return to Player) value for each game is displayed transparently in the respective game information.

• Cucu100 does not interfere with game outcomes. Every round and game hand is independent and determined entirely by a certified RNG.
• The use of automated software (bots), card scanning tools or any method that provides an unfair advantage is strictly prohibited and may result in immediate account closure.
• Wins resulting from technical errors or system disruptions are null and void. cucu100 reserves the right to void any transactions related to technical errors.
• Any attempt to interfere with or manipulate the cucu100 gaming system is a serious violation that may result in legal action.

08Member Conduct & Prohibitions

Every cucu100 member is expected to conduct themselves in a civil and responsible manner while using the platform. The following actions are strictly prohibited:

• Registering or using another person's account without valid authorisation.
• Registering multiple accounts to exploit promotions or circumvent account restrictions.
• Transferring funds between different cucu100 accounts (account hopping) for money laundering purposes.
• Spreading false or misleading information about cucu100 to third parties.
• Using abusive, threatening or harassing language towards cucu100 customer support staff.
• Attempting to access cucu100 data or systems without authorisation.

Cucu100 reserves the right to take any action deemed appropriate against members who violate these rules, including temporary suspension, permanent account closure, and/or legal action.

09Account Closure & Suspension

Members may request closure of their own account at any time by contacting cucu100 customer support. Prior to closure, all eligible balances (excluding bonuses that have not met rollover requirements) will be returned to the member.

Cucu100 reserves the right to suspend or close an account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering or other illegal activity.
• Failure to complete KYC within the stipulated timeframe.
• Voluntary account closure requested by a member for responsible gaming reasons.
• Account inactive for more than 12 consecutive months (closure following written notice).

10cucu100 Limitation of Liability

To the extent permitted by applicable law, cucu100 is not liable for:

• Financial losses incurred as a result of gaming activity on our platform.
• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control (force majeure).
• Indirect, incidental, or consequential losses related to the use of the cucu100 platform.
• Game outcomes made based on inaccurate information provided by the member themselves.

In any case where cucu100 is found liable, our maximum liability is limited to the total deposits made by the member in the 30 days preceding the relevant claim.

11Terms and Conditions Amendment

Cucu100 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the cucu100 website.

For material amendments (significant changes that affect member rights), cucu100 will notify members via registered email or in-app notification at least 7 days before the amendment takes effect.

12Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions or the use of the cucu100 platform shall be resolved through the following process:

• Step One: Contact the cucu100 customer support team directly via live chat or email to resolve disputes amicably.
• Step Two: If unresolved within 30 days, the dispute will be referred to a mutually agreed arbitration process.
• Final Decision: cucu100's decisions on all matters relating to gameplay, bonuses, and account integrity are final and binding unless a material technical error is proven to have occurred.

The Bahasa Melayu version of this document is the binding version for Malaysia members. In the event of any discrepancy between language versions, the Bahasa Melayu version shall prevail.